WHY LEARN HOW TO DEAL WITH NEGATIVE INTERACTIONS?
We all like to think of ourselves as being safe and secure while at work, protected from all forms of violence and aggression. However, wherever people interact there is potential for violence. The advice in this document will help keep communications between individuals – whether they are managers, supervisors and co-workers or employees and the customers, clients, patients, or student they work or interact with – on a positive note. Knowing some basic communications skills (verbal and non-verbal) and some "problem solving" strategies can help prevent problems from occurring or […]This content is for BHHC Safety Center policy holders.
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