One of the biggest challenges, when you are investigating an incident, is sorting out the irrelevant information from the relevant information. More specifically - determine what is relevant to what happened, how it happened, and especially why it happened. One way to do this is by using a systematic approach to investigate all incidents that focus on finding the root causes. Doing so means you can implement relevant and meaningful corrective actions. You can use this 4-step approach to guide you. It can also be used as a training tool for members of your investigation team. Step 1 – Preserve and Document the […]